FAQ

Welcome to the Clairové FAQ Page!

We are here to provide clear answers to your questions. Need more help? Feel free to contact us.

How long does it take to receive my order?

Below are the estimated delivery times for all packages:

  • Processing time: 2-4 business days
  • Shipping time: 5-10 business days
  • Estimated delivery time: 7-14 business days

For more details, please check our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping within the Netherlands. For more information, please check our Shipping Policy.

What payment methods do you accept?

We accept the following payment methods to accommodate our customers' preferences:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • MasterCard
  • Shop Pay
  • Visa
  • iDEAL

Can I cancel my order after placing it?

Yes, we offer a 24-hour cancellation period. If you wish to cancel your order within this time frame, please contact us, and we will cancel it at no extra cost.

What if I receive a defective product?

If you receive a defective product, we will replace it free of charge. Please notify us and return the product within 30 days. More details can be found in our Return Policy.

Do you offer warranties on your products?

Yes, we offer a 30-day warranty on all purchases. More details can be found in our Return Policy.

Do you have a physical store I can visit?

No, we are an online store. This allows us to offer the best prices and the widest range of products.

How can I contact customer service?

You can reach our customer service via the Contact Page or by emailing our support team.

Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. Please contact our customer service for more information.

What is the process for exchanging a product?

Would you like to exchange a product? Visit our Return Policy for more information.

How can I track my order?

You can track your order through the Track Order page on our website.

Still have questions?

Feel free to contact our customer service team.

Company Information & Contact Details

  • Company Name: N.M. Commerce
  • Address: Anjelierenstraat 13, Purmerend, 1441HK, Netherlands
  • Email: info@clairove.com
  • Contact Form: Get in Touch
  • Phone: +447426435852
  • Chamber of Commerce (KvK) Number: 89402669
  • VAT Number: NL004723901B64

Customer Service Hours:

Monday to Saturday, 9:30 AM - 7:00 PM