Frequently Asked Questions

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Shipping & Delivery

Below are the estimated delivery times for all packages:

  • Processing time: 2-4 business days
  • Shipping time: 5-10 business days
  • Estimated delivery time: 7-14 business days

For more details, please check our Shipping Policy.

Yes, we offer free shipping within the Netherlands. For more information, please check our Shipping Policy.

No, we are an online store. This allows us to offer the best prices and the widest range of products.

You can track your order through the Track Order page on our website.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept the following payment methods to accommodate our customers' preferences:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • MasterCard
  • Shop Pay
  • Visa
  • iDEAL

Yes, we accept bulk orders. Please contact our customer service for more information.

Returns & Refunds

Yes, we offer a 24-hour cancellation period. If you wish to cancel your order within this time frame, please contact us, and we will cancel it at no extra cost.

Would you like to exchange a product? Visit our Return Policy for more information.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Warranty & Repair

Yes, we offer a 30-day warranty on all purchases. More details can be found in our Return Policy.

If you receive a defective product, we will replace it free of charge. Please notify us and return the product within 30 days. More details can be found in our Return Policy.

Still have questions?

Feel free to contact our customer service team.

  • Company Name: N.M. Commerce
  • Address: Anjelierenstraat 13, Purmerend, 1441HK, Netherlands
  • Email: info@clairove.com
  • Contact Form: Get in Touch
  • Phone: +447426435852
  • Chamber of Commerce (KvK) Number: 89402669
  • VAT Number: NL004723901B64

Customer Service Hours:

Monday to Saturday, 9:30 AM - 7:00 PM

Our Best-Sellers

 

WORLDWIDE EXPRESS SHIPPING

We deliver worldwide with DHL & FedEX, for the fastest and most reliable service. Free shipping automatically applies to all orders

PREMIUM QUALITY

Our high quality standards ensure each product is crafted with the finest materials and meticulous attention to detail. Each piece is built to last.

30 DAYS EASY RETURNS

Not your taste? - No problem! You can always return or exchange. We offer a 30-day return or exchange policy.